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    Assist
    Packages

    Getting the support you need

    At Lucidity, we want to ensure that you are getting the right level of assistance to reach your full potential through our HSEQ software.

    There are three tiered Assist options available to be added onto your software subscription; Gold, Silver & Bronze. The inclusions in each of these packages are outlined below so you can choose the best tier for your business' needs.

    Not sure what package is right for you? Have a chat to your Sales Team Member about your needs.

    Gold Silver Bronze
    Annual Price (excl. GST)
    $9,995
    6
    Paid annually

    $6,995
    7
    Paid annually

    Included
    29
    No additional payment required
    Storage
    Storage Limit
    Additional usage will incur extra charges
    2TB
    1TB
    100GB
    Test Environment
    Communication Channels
    Help Desk; Telephone; Email; Text
    Help Desk; Telephone (CSM Only); Email
    Help Desk
    Support
    Access to Support Portal
    Gold package unlocks access to additional articles & content
    ITIL Support Model
    3 levels of escalation
    Q&A Function
    Deployment Releases
    How frequently your software is updated to the latest version.
    Monthly
    Quarterly
    As approved by Lucidity
    Access to Online Knowledge-Based Articles
    Website & eLearning
    Roadmap Consultations
    Version Release Details
    Customer Success Manager Services
    Review Calls
    Monthly
    Monthly
    As approved by Lucidity
    Insight Meetings
    Product & Utilisation Report
    Monthly
    Quarterly
    Business Reviews
    Dedicated planning to support your HSEQ business goals.
    4 times per year
    2 times per year
    Survey Participation
    Feedback loop & RCA
    Training Sessions
    4 sessions per year
    2 sessions per year
    Training Portal Access
    Custom Development
    Quote required